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Libraries' Quality Improvement

Drexel University Libraries is committed to steadily improving library users' perceptions of the quality of our services, as well as reducing costs and increasing speed of service delivery. We are implementing an evidence-based approach to inform prioritization of our efforts, project management for improvements, and metrics describing our success. Users of the Libraries are encouraged to contribute feedback about experiences with the Libraries via our satisfaction survey in order to help us focus our efforts where we will have the most impact.

In addition to our commitment to improvement, we are also committed to communication. On this page library users can find reports of prominent themes found in user feedback, reports on improvement project progress, information on newly organized projects, and reports of the success of our efforts. Please check back often for updates.

 

 

Updates in Quality Improvement Efforts

Input to Implementation: Making Online Databases Easier to Find

The Libraries’ Counting Opinions survey provides staff with feedback, directly from users, on how experiences with the Libraries can be improved. ‘Accessing an online database provided by the Libraries,” is one priority area respondents to the survey identified as an … Continue reading

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Input to Implementation: Libraries to Launch Demand Driven Acquisition

Beginning this year, a new pilot program that will help the Libraries focus staff time and collections budgets on the resources that Drexel students, faculty and staff need for academics, research and university administration. This new program is commonly referred … Continue reading

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Input to Implementation: Assessment

“Did you have a good break?” This is one of the questions that we in the Drexel University community will greet each other with when we return to campus or to our virtual classes in January. Whether we’ve gone back … Continue reading

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