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Scanners, printers, computers, and more

We've had two comments about our machinery here at Hagerty:

The Dragon card station is out of order, the copier is out of order, and there are no computers available. I pay Ivy League tuition, but get a community college library at Drexel.

This library is in bad shape. I printed a document. It came out so faint I could hardly read it. I tried to print another document, and it wouldn’t print, so a librarian told me to have it printed at circulation. But they couldn’t take my Dragon card because the reader was broken. One of two card readers is broken at the print center. I tried to staple my document, but the stapler was out of staples. What am I getting for $1,000 per credit hour? Is it too much to expect things to work?

Thank you for writing. I’m really sorry you hit so many road blocks while you were trying to get your work done. I know it’s frustrating. Our copiers, printers, and scanners are due for an update, as you’ve alluded to, and we’re in the midst of taking bids, selecting a new vendor, and getting new equipment, which should arrive early in the fall. In the meantime, please bear with us while we try to help you resolve any issues you may have on a case by case basis.

We try very hard to keep staplers, toner, and paper well stocked, but since these things can quickly run out when we least expect it, please tell us if you find that something’s low, and we’ll replace it right away.

As for no computers being available, did you know that there are two computer labs on Hagerty’s lower level? There is one in L14 and one in L13C. It is very rare that every single one of these computers is taken, but if they are all in use, you might try checking a laptop at the circulation desk.

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