Facilities

As of Monday, June 25th, the Lower Level of W. W. Hagerty Library is available only to individuals with scheduled classes. The library experienced flooding in the space due to heavy weekend rains and storm water drainage problems with the city’s grid.

Drexel University’s Department of Environmental Health and Safety is currently evaluating the space and will determine appropriate repairs necessary to re-open the space.

...We'll be here!

W. W. Hagerty Library, Hahnemann Library and Queen Lane Library will all be open during normal hours for the Memorial Day holiday. The Library Learning Terrace will be open 3 PM until 2 AM on Tuesday morning. For a listing of exact hours by location, click here.

Carpets are filthy.

True, some of Hagerty’s carpets have seen better days. Even the world’s most durable carpets would quickly wear down under the foot traffic that the library gets on a daily basis. We’ll be shampooing the carpets soon.

Update (Sept. 27, 2011): The Carpets near the computer hubs on the first floor were shampooed this morning! The second floor will be shampooed sometime in the next week or two.

This afternoon I saw one orange little thing like a baby fly on the monitor of my computer. I tried to catch it, but I failed. Then after awhile, I got six bites. I am thinking maybe there are bugs at the library.

I think you may be right. I’m really sorry to hear about your bug bites. Although this is the first we’ve heard of biting bugs, we’ve been aware of the bug problem for awhile. They seem to come and go with the seasons, and right now is clearly bug season at Hagerty. We’ve called facilities and they are monitoring the situation.

Fix the paper towel dispenser in the basement level bathroom. Also the bathroom doors tend to lock you in. The first floor bathroom tends to smell a lot as well.

Thanks for writing. I think you were talking about the men’s bathroom, since the women’s has been closed since before you wrote. As of today the towel dispenser in the men’s lower-level bathroom was working properly. If you have the problem again, would you please tell us the specifics so that we can fix it? We know that the first floor bathrooms do not smell fantastic.

We've had two comments about our machinery here at Hagerty:

The Dragon card station is out of order, the copier is out of order, and there are no computers available. I pay Ivy League tuition, but get a community college library at Drexel.

This library is in bad shape. I printed a document. It came out so faint I could hardly read it. I tried to print another document, and it wouldn’t print, so a librarian told me to have it printed at circulation. But they couldn’t take my Dragon card because the reader was broken.

Please bring back the microwave.

I'm sorry we had to get rid of the microwave. You see, the problem is that there is no staff here to maintain it and keep it clean. The dirty microwave recently caught on fire, and we absolutely can not have fire in the café or the library. So we had to remove it.

Hear that rumbling?  It's not an earthquake, it's not SEPTA, it's Insomnia Cookies.  Not that I'm trying to sleep next to their truck, but isn't that an ironic name, given their constantly running generator?

So, Drexel: is insomnia cookies worth a 70db engine monotone all day long?  If they get this privilege, then I want free reign to set up my grunge band in the middle of Chestnut and rock out.

Why, now that you mention it, I do hear that rumbling, as do many of our library users and staff members.

You've probably guessed that this is an ongoing issue.

Must we scan our IDs to enter Bookmark from within the library? It seems to serve no purpose, as we have already scanned IDs at the library entrance. Also, the alarm that goes off fairly frequently is incredibly annoying and disturbing.

Thanks for asking. It’s all about the 33rd Street door and Taco Bell.  When Taco Bell is open, the 33rd Street door of the cafe is unlocked and accessible to the public, which means that we must keep the door into the main part of W. W. Hagerty secure in order to protect the library and students.

Not clean enough.

How so? We have cleaning staff at Hagerty whenever the library is open, so if you encounter a specific problem with cleanliness, please let someone at the reference or circulation desk know, and we’ll find someone to fix it right away. We’d also like to hear about it if you’ve noticed a specific problem over time. If we know about it, we can fix it. Please do be sure to give us details, though; if we don’t know what the specific problem is, we won’t be able to fix it.

Thanks for your comment.