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Quality Improvement

New Collaborative Technologies Available at Hahnemann Library

Two new technologies are now available for students, faculty and staff at Hahnemann Library: a media:scape and projectors. Both technologies designed to support group work and collaborative projects especially when individuals need to work together on a presentation, paper or research project. Collaborative media:scape workstations are already in place at W. W. Hagerty Library and the Library Learning Terrace and are popular destinations for groups.

Libraries Introduces Expanded Lending Kiosk

Last year, the Libraries introduced a Laptop Lending Kiosk to the Drexel community and news of the self-checkout kiosk made international headlines. It became one of Drexel’s most popular news stories of 2013.

Student Feedback Drives New Services

In early December 2012, the Libraries launched a new and innovative service at W. W. Hagerty Library that received international press coverage and positive feedback from peers, patrons and the Drexel community.

Input to Implementation: Reporting Electronic Resource Issues in Get It

On March 8, 2013 the Libraries introduced a new and streamlined way to report access issues and interruptions while using the Get It tool. Get It provides access to full text articles, and users can now report access issues while using this online tool. Previously, users had to email the Libraries with infomation regarding access issues.

Improvements to the Library Catalog

You may have recently noticed some changes to the library catalog -- we've made some improvements! The new design is closer to the look of the library website and we hope that these improvements have made the OPAC more friendly

Some specific features include:

Renovation Plans to Improve W. W. Hagerty Library

Increased seating and improved utilization of space are the focus of a proposed renovation to W. W. Hagerty Library. After months of planning, library staff, along with campus planners and administrators and the architectural firm Kling Stubbins, have proposed ways to address these objectives.

“Although these are not finalized plans, I am excited by the possibility to add about 300 additional seats to the library – while increasing the flexibility of the space and improving traffic flow and decreasing noise,” said Danuta A. Nitecki, dean of libraries.

Input to Implementation: Simplifying Thesis and Dissertation Submissions

The Libraries has simplified the process of submitting Ph.D. and Ed.D. dissertations, reducing student costs by $66, and saving student and staff time. The new process uses ProQuest’s Electronic Theses and Dissertations Administrator [ETD], which provides convenient online submission and reduces steps in the submission process.

Input to Implementation: Making Online Databases Easier to Find

The Libraries’ Counting Opinions survey provides staff with feedback, directly from users, on how experiences with the Libraries can be improved. 'Accessing an online database provided by the Libraries," is one priority area respondents to the survey identified as an opportunity for improvement. Staff considered various starting points, number of steps involved and possible errors users may experience to see where people were having the most trouble. While considering the relevant data, staff was surprised to uncover that many users were having trouble simply locating databases on the Libraries’ website and were typing the name of their desired database into one of the search boxes presented on the home page. The usability study showed that 60% of users who visit our website were seeking databases or journal articles and that the Quicklinks list of databases was one of the two most-visited spots on our website.

Input to Implementation: Libraries to Launch Demand Driven Acquisition

Beginning this year, a new pilot program that will help the Libraries focus staff time and collections budgets on the resources that Drexel students, faculty and staff need for academics, research and university administration. This new program is commonly referred to as Demand Driven Acquisition, utilizing the needs of the University population to acquire resources.

Through this new pilot, researchers will be able to access to relevant information faster with less need to submit interlibrary loan requests.

Input to Implementation: Assessment

"Did you have a good break?" This is one of the questions that we in the Drexel University community will greet each other with when we return to campus or to our virtual classes in January. Whether we've gone back home to spend holiday time with our family members, traveled and toured with old friends or met new ones, or stayed near campus to study and recharge our academic batteries, we're all able to provide a quick assessment of our break time—and hopefully a positive answer to the question. But how do we know so quickly? Typically, because we know what break time is for (our mission), how we hoped to spend our break time (our vision), and what evidence there is of our success (our metrics).

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