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Student Feedback Drives New Services

In early December 2012, the Libraries launched a new and innovative service at W. W. Hagerty Library that received international press coverage and positive feedback from peers, patrons and the Drexel community.

Your Feedback Helps Us Help You!

By John Wiggins, Director of Library Services & Quality Improvement

It’s an enjoyable part of my job to share with you some of the recent improvements we’ve undertaken to speed and/or otherwise improve library services and to reduce costs.

Some library users have shared feedback with us regarding equipment used for printing, copying and scanning in the Libraries. Specifically, we’ve heard about printers at W. W. Hagerty Library that were sometimes undependable, about issues with the payment network that supports use of DragonCard funds and a great interest in a new scanner alternative that we auditioned at Hahnemann Library and W. W. Hagerty Library.

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