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Student Feedback Drives New Services

In early December 2012, the Libraries launched a new and innovative service at W. W. Hagerty Library that received international press coverage and positive feedback from peers, patrons and the Drexel community.

Input to Implementation: Reporting Electronic Resource Issues in Get It

On March 8, 2013 the Libraries introduced a new and streamlined way to report access issues and interruptions while using the Get It tool. Get It provides access to full text articles, and users can now report access issues while using this online tool. Previously, users had to email the Libraries with infomation regarding access issues.

Input to Implementation: Simplifying Thesis and Dissertation Submissions

The Libraries has simplified the process of submitting Ph.D. and Ed.D. dissertations, reducing student costs by $66, and saving student and staff time. The new process uses ProQuest’s Electronic Theses and Dissertations Administrator [ETD], which provides convenient online submission and reduces steps in the submission process.

Input to Implementation: Making Online Databases Easier to Find

The Libraries’ Counting Opinions survey provides staff with feedback, directly from users, on how experiences with the Libraries can be improved. 'Accessing an online database provided by the Libraries," is one priority area respondents to the survey identified as an opportunity for improvement. Staff considered various starting points, number of steps involved and possible errors users may experience to see where people were having the most trouble. While considering the relevant data, staff was surprised to uncover that many users were having trouble simply locating databases on the Libraries’ website and were typing the name of their desired database into one of the search boxes presented on the home page. The usability study showed that 60% of users who visit our website were seeking databases or journal articles and that the Quicklinks list of databases was one of the two most-visited spots on our website.

Give Feedback about Printing, Copying and Scanning Services at the Libraries

We know that people are using the printers, scanners and copiers at our various library locations – what we want to know is how people feel about these services. The Libraries are asking for your input on our services through a brief 2 minute survey.

The survey is anonymous and the results will help the Libraries to implement changes to the services throughout the upcoming academic year.

Click here to take the survey.

Your Feedback Helps Us Help You!

By John Wiggins, Director of Library Services & Quality Improvement

It’s an enjoyable part of my job to share with you some of the recent improvements we’ve undertaken to speed and/or otherwise improve library services and to reduce costs.

Some library users have shared feedback with us regarding equipment used for printing, copying and scanning in the Libraries. Specifically, we’ve heard about printers at W. W. Hagerty Library that were sometimes undependable, about issues with the payment network that supports use of DragonCard funds and a great interest in a new scanner alternative that we auditioned at Hahnemann Library and W. W. Hagerty Library.

Looking for the Suggestion Box Blog?

We're streamlining some of our Library Blogs and now you can find updates to hours, notes, suggestions, feedback and more all in the Library Log blog. Browse through our categories to find what you're looking for.

Let us know what you think!

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