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Student Feedback Drives New Services

In early December 2012, the Libraries launched a new and innovative service at W. W. Hagerty Library that received international press coverage and positive feedback from peers, patrons and the Drexel community.

Input to Implementation: Reporting Electronic Resource Issues in Get It

On March 8, 2013 the Libraries introduced a new and streamlined way to report access issues and interruptions while using the Get It tool. Get It provides access to full text articles, and users can now report access issues while using this online tool. Previously, users had to email the Libraries with infomation regarding access issues.

Input to Implementation: Simplifying Thesis and Dissertation Submissions

The Libraries has simplified the process of submitting Ph.D. and Ed.D. dissertations, reducing student costs by $66, and saving student and staff time. The new process uses ProQuest’s Electronic Theses and Dissertations Administrator [ETD], which provides convenient online submission and reduces steps in the submission process.

Input to Implementation: Making Online Databases Easier to Find

The Libraries’ Counting Opinions survey provides staff with feedback, directly from users, on how experiences with the Libraries can be improved. 'Accessing an online database provided by the Libraries," is one priority area respondents to the survey identified as an opportunity for improvement. Staff considered various starting points, number of steps involved and possible errors users may experience to see where people were having the most trouble. While considering the relevant data, staff was surprised to uncover that many users were having trouble simply locating databases on the Libraries’ website and were typing the name of their desired database into one of the search boxes presented on the home page. The usability study showed that 60% of users who visit our website were seeking databases or journal articles and that the Quicklinks list of databases was one of the two most-visited spots on our website.

Input to Implementation: Ares Course Reserves Process Improvements

By John Wiggins, Director of Library Services & Quality Improvement

Course reserves are now integrated into the Blackboard Learn course management system, providing a single access point for course-related materials. This change is the result of a new module, Ares, that the Libraries’ acquired and began using in fall 2012.

The new system provides numerous benefits, relieving students from waiting in line during busy times at the Circulation Desk and freeing faculty from completing multiple paper forms. Face-to-face and online students and faculty can use the Blackboard tool to gain immediate access to electronic reserves or information about print materials available at the physical library. Students and faculty can subscribe to notifications to learn when new resources are available on reserve, and faculty can renew reserves for a new term with just a few quick clicks.

Input to Implementation: 24-hour Laptop Lending Pilot Coming Soon

By John Wiggins, Director of Library Services & Quality Improvement

The Libraries will begin an exciting new pilot during fall term, offering laptop lending to students 24 hours a day via a lending kiosk in W. W. Hagerty Library’s Bookmark Café. This new kiosk will provide convenience and security to students who do not wish to travel late at night with their personal computers.

This new pilot is a direct result of feedback from individual students and student government organizations regarding interest in using laptops during times when a library is closed for services but overnight spaces are open.

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