A growing percentage of entering students come to Drexel from beyond US borders. To improve staff interactions with international students, the Libraries held a staff development workshop to raise awareness of cross-cultural communications and begin to develop concrete skills in communicating more effectively with speakers having low English language skills.
Barbara Hoekje, Associate Professor of Communication and Robert Walters, Coordinator Student Support, English Language Center, developed and conducted an excellent session for the Libraries staff. They began with describing the incoming international students' population at Drexel. An experiential exercise simulated some aspects of a cross-cultural exchange experience and then drew practical applications to library settings. Collectively, workshop participants identified issues and solved problems relating to international student use of the library and their relation to library policies and procedures.