The printer in the side room on the first floor is *never* working properly. It’s always off center!

Thanks for writing. The card scanner screen in the first floor copy room does sometimes annoyingly shift off center so that you can’t read it. If this happens, please come to the reference desk—we have a tool to quickly get it back on track.

The outlets all over the basement and the router cords in the basement quiet room do not work. Not every stall has an Ethernet cord and sometimes these cords do not work. There has been a lot of difficulty with the wireless internet in the past couple of months, and Ethernet cords would be a reliable alternative if only they worked.

First some great news: IRT has recently upgraded the wireless system at Hagerty. We hope this will mean better access for everyone in the library. Read all about it here.

However, if you’d still like to use an Ethernet cable, they are still available and working. If your cable appears not to work, the jack has probably been inadvertently shut off by a previous user; if this happens, please alert a member of the library staff and we will call IRT to turn the jack back on as quickly as possible.

I go to the library to concentrate, yet it seems like I should just give up and study at my apartment. Yesterday a loud alarm went off in the basement (it does so frequently) for 15 minutes straight and no one at the front desk had a key to turn it off. Even when a guard came to try to fix it, the alarm kept going off.

We are very sorry for this disruption. Believe us, we hate it too. Public safety recently changed the alarm, and since then we have been working with them to implement a system to get the alarm turned off quickly when it gets accidentally set off. If you hear the alarm for more than 30 seconds, please come to the circulation or security desk, and if they have not already called to have it turned off they will do so.

Please put a time limit on the copier and scanner on the entrance level. I understand there are other scanners, but they are a pain to work.

This seems fair. A time limit is difficult to enforce, as it would require library staff to stand at the scanners, stopwatches in hand. But we can put up signs asking patrons to limit their use to 15 minutes as a courtesy to their fellow students when there is a line.

Please allow alumni to access some of the journals from home. Driving down to Philadelphia just to access the journal from Drexel’s computers is just wasting people’s time and gas.

Thanks for your comment. The cost of database subscriptions is based on the number of users—and the more we can control the number, the more databases and information we can provide. Although we would love to offer access to our subscriptions to our alumni, doing so would significantly increase our costs, causing a decrease in the number of resources available to our current students and faculty.