The Drexel University Libraries are working on updating the Libraries website. We are always looking for participants. If you can take a few minutes now, please participate in our current study, below. If you'd like to be contacted for future studies, please submit your email address for our participants list.
May 2013: The current online study asks you to find out how to reserve a group study room. This is a popular and important librayr service, which we want to ensure you're able to access easily.
An upcoming in-person study will closely examine users’ approaches to common tasks completed with the library website. If you would like a chance to earn a $10 printing card this term by taking part in this short in person study, please let us know! This is a fun activity that takes about 30 minutes.
An online study in May asked users to find information about the library’s renewal policy. Almost 47% of the 250 people who completed the study reported that they had difficulty finding the information, or did not find it at all. This is an opportunity to review the website’s information architecture and improve usability.
To explore ideas about information architecture, participants in an in-person study in May used the card sorting technique. Participants examined 40 cards representing pages on the website, grouping them based on their familiarity with those pages or services. After the initial sorting process, the participants created thematic groupings from familiar cards. Common themes included tools for doing research, personalization, and visiting the library.
The chart below displays responses indicating that 4 out of 5 participants knew or did not know a particular resource. These responses lend insight into popular services as well as opportunities to clarify terminology and promote library resources.
We want to improve navigation on our website. A study in April asked users to to find a tutorial on the website.
- Of the 78 people who completed the study, only 31 found the requested tutorial.
- Several people commented that they expected to find the tutorials under “Research.”
- Findings indicated that people tended to have more success with the website search bar than the navigational buttons.
We ran a study to learn about how our website is used to find articles. A few findings are listed below.
- When prompted to "find an article" on a given topic, participants used Summon to find the article.
- Once in Summon, participants used the "Journal Article" facet to limit to journal articles.
- When prompted to locate the database "Proquest Research Library" most participants navigated to the database tab, but a smaller portion searched in Summon for the database name.
We launched a study to learn about why people visit our website. Here's a snapshot of the results:
Some of the "other" reasons listed for coming to the Libraries Website were:
- Reserve a study room
- Check status of ILL request
- Use EZ-Borrow
- Because it's the home page on the library computers
- Search for ebooks
- Find information about a library location
- Find Course Reserves information/textbooks
Content Editor: Rebekah Kilzer
Last Updated: 05/23/2013