Drexel Libraries: COVID-19 Updates & Information
The Drexel University Libraries continues to offer essential services and resources for Drexel faculty, staff, and students. Given the unpredictability of the current situation, we appreciate your flexibility as we respond to the needs of the Drexel community, while minimizing risk to our clients and Libraries staff. Please check this page regularly for new information and updates about our facilities, resources and services.
(Last update: March 29, 2021)
We're open virtually...
The Drexel University Libraries continues to provide remote services and resources to support the Drexel community:
…and on campus.
The W. W. Hagerty Library and Hahnemann Library are now open!
- Reserve a seat in the Libraries redesigned learning environments – All clients must reserve a seat in the Libraries to study and work alone or amidst others.
- Access the Libraries’ physical materials – The Libraries’ physical collections are now open for browsing and check out. Libraries staff will also retrieve and ship physical materials upon request to confirmed addresses, digitize portions of books or journals for delivery via email, and provide contactless pickup service at the W. W. Hagerty Library.
Read below for the latest updates and details about navigating the Libraries’ virtual and on-campus facilities, resources and services.
Access to the Drexel Libraries' physical locations is restricted to currently enrolled students and employed Drexel faculty and staff with a current Drexel ID Card who either have a seat reservation or have scheduled a time to pick up a physical loan. All clients must abide by the University’s Dragon Pledge health and safety protocols, including wearing a face mask at all times.
What to Expect When Visiting the Libraries' On-Campus Facilities
- We have clearly marked a reduced number of seats available to adhere to social distancing guidelines and are providing hand sanitizing stations at each location.
- Access to all seats is by reservation only. Clients may only use the seat they have reserved.
- Custodial Services will thoroughly clean library facilities each day.
- Printing and scanning services are currently available in the W. W. Hagerty Library.
- The Libraries’ physical collections are now open for browsing and check out. As a reminder, the Libraries continues to offer digitization and delivery services.
- Eating and food are not permitted in any Libraries spaces.
- Group work is prohibited in the Libraries’ physical locations to protect the health and safety of all clients and Libraries staff.
Current Hours of Operation
The W. W. Hagerty Library and Hahnemann Library are open with revisions to our hours and services to ensure the health and safety of all clients and Libraries staff. Find more details on our hours page.
W. W. Hagerty Library & Hahnemann Library (1st floor only)
Queen Lane Library
- Sunday: 10 AM to 8 PM
- Monday through Thursday: 9 AM to 8 PM
- Friday: 9 AM to 5 PM
- Saturday: CLOSED
- The Drexel Libraries’ onsite services at the Queen Lane Library are currently suspended. The College of Medicine is currently providing access to the facility for studying.
Remote Support Hours
- Libraries staff are also available for remote support via live chat Monday through Friday, 9 a.m. to 6 p.m. and Saturday through Sunday, 10 a.m. to 6 p.m., or schedule a remote consultation with a subject expert librarian.
Reserve your seat
All clients must reserve a seat ahead of visiting the W. W. Hagerty Library and Hahnemann Library using the LibCal Seats online reservation system.
The Libraries' seat reservation system also includes more than 500 seats in study rooms for individual and group work on the University City and Center City campuses in collaboration with Drexel University Facilities.
The Drexel Libraries currently offers the following seating options:
- Seats in single-occupancy study rooms to support learning alone
- Socially-distanced seats in open spaces to support learning amidst others
- Seats at desktop computer workstations in the L14 computer lab, located on the lower level of the W. W. Hagerty Library. Note: access to desktop computers is currently available at the W. W. Hagerty Library only.
Upon arrival at the Libraries’ physical locations:
- Clients must check into their space via LibCal Seats at the start of their session and then check out when the session ends. Reservations unclaimed within 15 minutes are cancelled and the seat made available for someone else to reserve.
- Sanitize the seat and work surface upon arrival. Sanitizing wipes are available at posted locations throughout each library location.
- Clearly designated furniture layouts adhere to social distancing guidelines. Do not move any furniture in the Libraries.
- Study rooms and workstations in the L14 computer lab are for individual use only. Group work is prohibited in any physical library location.
Computers, Printing & Scanning
Access to desktop computers, printing and scanning is now available in the W. W. Hagerty Library.
- Desktop computers: Desktop computer workstations are available in the L14 computer lab, located on the lower level of the W. W. Hagerty Library. Clients must reserve a seat ahead of their visit using the LibCal Seats reservation system in order to use a desktop computer workstation. Please replace the disposable keyboard and mouse covers before you use the computer, and dispose of them when your reservation ends. Remember to sanitize the entire workstation before and after each use.
- Scanning: A scanning station is available on the first floor of the W. W. Hagerty Library. Scanning is free of charge. Scanned documents may be saved to a USB flash drive or sent to any email address. Remember to sanitize the scanner equipment and workstation before and after each use.
- Printing: The Libraries now offers mobile printing at the W. W. Hagerty Library. (See below for mobile printing instructions.) Clients with a computer workstation reservation may print from the Libraries’ desktop computers. Visit our 'Printing at the Libraries' website for instructions on printing from a Libraries computer.
Mobile Printing Instructions:
- Visit the Libraries’ mobile printing site on your mobile device or laptop computer.
- Follow the prompts to sign in via Drexel Connect using your user ID (abc123) and password. Note: you will be required to use multifactor authentication to access this website.
- Click “Upload” at the top left corner of the webpage to upload the file you wish to print. You will have the option to change print selections on this screen (b&w, color, double-sided etc). Once you make your selections, your print job will be sent to the printer. You will not be charged at this point.
- Check the total number of pages and cost on the screen to confirm their accuracy.
- Visit the Service Desk on the first floor of the W. W. Hagerty Library to retrieve your printed files. You will be asked to swipe your Dragon Card and then provide an approved method of payment (credit card, Dragon Dollars). A member of the Libraries staff will confirm the name of the print job and the price, release the printed pages, and hand your document to you.
The stacks in the W. W. Hagerty Library are now open. Clients may browse the Libraries’ physical collections and check out print materials as usual. Please bring all physical materials to the service desk for check out.
If you touch any physical items, DO NOT re-shelve them or leave them on tables or in study rooms. Return all items to the blue shelves (2nd floor) or the library carts located on the first floor and the lower level.
The Libraries continues to offer the following services to provide access to physical materials. Visit our Borrowing Guide for more information about requesting access to physical materials.
- Contactless pick-up: Drexel students, faculty and staff may request to pick up physical materials from the W. W. Hagerty Library during normal open hours. You will receive an email confirming your loan items are ready, including a link to instructions for scheduling a pick-up time.
- Shipping physical materials: Libraries staff will ship physical materials on loan to a confirmed off-campus address (within the U.S.) upon request via the Libraries’ website. Physical materials will arrive within seven business days. All shipped materials will include pre-paid return shipping labels. Clients may also return physical materials via the book drop bins located at W. W. Hagerty and Hahnemann Libraries. If you have a UPS return envelope, you can return items via any UPS drop box, including the one located on the lower level of Queen Lane, to the right as you exit the elevators. Please note that we cannot ship to on-campus addresses or outside the U.S. at this time.
- Online delivery of digitized print materials: Staff will digitize articles and book chapters upon request and within three business days via email.
- Electronic Course Reserves: Electronic course reserves are currently available. Libraries staff will work with teaching faculty and staff to identify electronic alternatives to replace physical items on reserve. Please email email@example.com to discuss your options.
We are following evidenced-based recommendations to quarantine all physical materials after each use to ensure the health and safety of all clients and Libraries staff. Clients may request items currently listed as “In quarantine,” and items will be delivered as soon as the quarantine period ends.
We encourage continued use of our online resources when possible. Please contact firstname.lastname@example.org with questions or concerns.
Returning Physical Materials to the Libraries
Clients may return physical materials via the book drop bins located at W. W. Hagerty and Hahnemann Libraries. If you have a UPS return envelope, you can return items via any UPS drop box, including the one located on the lower level of Queen Lane, to the right as you exit the elevators.
For questions about returning materials via mail or if the link to your shipping label has expired, contact email@example.com.
Visit our Borrowing Guide for more details about returning physical items to the Libraries, or email firstname.lastname@example.org with questions.
The Drexel Libraries will continue to provide remote services and resources to support the Drexel community.
Discover and access the Drexel Libraries’ robust authoritative online information resources—including journal articles, ebooks, databases, and streaming videos—from anywhere, any time. For more information or assistance, contact us via email, live chat or phone.
Access the Libraries' authoritative online information resources:
- University Archives staff are currently working on campus for a limited number of hours per week and will fulfill researcher requests for digitized materials whenever possible. Researchers whose inquiries are time-sensitive and cannot be completed with digitized material should contact email@example.com to discuss their options. Please note that access to the reading room is currently restricted to currently enrolled students and employed Drexel faculty and staff with a current Drexel ID and at the discretion of the University Archives staff.
- Archives staff are available to answer questions and provide remote research consultations, consultations about donating or transferring records to the Archives, rights and reproductions support, and advice about implementing the University’s Records Management policy.
Support for Drexel Researchers
Libraries staff provide remote assistance to support Drexel researchers through each stage of the research life-cycle.
- Find funding opportunities & partnerships: The Libraries provides access to Pivot and other databases that link researchers to information funding opportunities, funders, and awarded grants.
- Research Data Management Support: For assistance using the DMPTool or to request a review of a Data Management Plan to ensure it aligns with the requirements set by funding agencies, email firstname.lastname@example.org
- Writing & Publishing: There are many ways to share research with the world, and Drexel librarians are available to advise on Open Access, author rights and copyright, citation management and more.
- Research Guides & Tutorials: Our Library Guides offer great starting places for beginning your research. Created by subject librarians, these guides and tutorials provide detailed information about resources important to different areas of research.
- Research Consultations: Our subject librarians have extensive breadth and depth of knowledge in their fields of study and are available for one-on-one remote meetings to discuss research.
Additional Links & COVID-19 Resources