Input to Implementation: Reporting Electronic Resource Issues in Get It
On March 8, 2013 the Libraries introduced a new and streamlined way to report access issues and interruptions while using the Get It tool. Get It provides access to full text articles, and users can now report access issues while using this online tool. Previously, users had to email the Libraries with information regarding access issues.
Whenever a user is presented with more than one option to access an article, a Get It menu appears. Users will now notice a button labeled “Report Access Problems” in the menu. Selecting this button will provide a pop-up window, which requests the user’s name, email address and notes regarding the problem. Issues are sent directly to the Libraries staff and users may request follow-up to get a direct response from the Libraries including information about a resolution and how to acquire access.
The Libraries staff is prepared to handle an increase in the volume of directly reported access issues and hopes this new service will help to reduce future access problems. The Libraries welcome your feedback on the new process.