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Quality Improvement

A library employee and a student talk at the circulation desk in W. W. Hagerty Library.

Drexel University Libraries is committed to steadily improving library users' perceptions of the quality of our services, as well as reducing costs and increasing speed of service delivery. We are implementing an evidence-based approach to inform prioritization of our efforts, project management for improvements, and metrics describing our success. Users of the Libraries are encouraged to contribute feedback about experiences with the Libraries via our feedback survey in order to help us focus our efforts where we will have the most impact.