Quality Improvement

Drexel University Libraries is committed to steadily improving library users' perceptions of the quality of our services, as well as reducing costs and increasing speed of service delivery. We are implementing an evidence-based approach to inform prioritization of our efforts, project management for improvements, and metrics describing our success. Users of the Libraries are encouraged to contribute feedback about experiences with the Libraries via our feedback survey in order to help us focus our efforts where we will have the most impact.

In addition to our commitment to improvement, we are also committed to communication. On this page library users can find reports of prominent themes found in user feedback, reports on improvement project progress, information on newly organized projects, and reports of the success of our efforts. Please check back often for updates.